Agreement & Scope
By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
“You” refers to a customer, website visitor, or other individual whose information we process when you interact with our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the revised policy on this page and update the “Last updated” date.
How We Collect & Use Your Personal Information
We collect personal information about you from a variety of sources over the past 12 months to provide and improve the Services, communicate with you, comply with legal obligations, enforce our terms, and protect our rights, users, and the Services.
What Personal Information We Collect
Information We Collect Directly from You
- Basic contact details (name, address, phone number, email)
- Order information (billing/shipping address, payment confirmation, email, phone)
- Account information (username, password, security questions)
- Shopping information (items viewed, cart, wishlist)
- Customer support information (details you choose to include in communications)
Certain features require you to provide information. If you do not provide it, some features may not function.
Usage Data & Cookies
We automatically collect “Usage Data” using cookies, pixels and similar technologies (device, browser, IP address, network information, and interaction data). See Cookies below.
Information from Third Parties
We may receive information from vendors and service providers, including Shopify (store platform), payment processors, fulfillment, analytics, customer support, and advertising partners. We treat such information according to this policy.
We are not responsible for third-party accuracy or their policies. See Third-Party Websites & Links.
How We Disclose Personal Information
We may disclose personal information to:
- Vendors/service providers (IT, payments, analytics, fulfillment, shipping, support, cloud)
- Business & marketing partners (including Shopify) per their privacy notices
- Third parties when you direct or consent (shipping, social integrations)
- Affiliates within our corporate group
- Parties to a business transaction or as required by law and to protect our rights/users
In the last 12 months we disclosed identifiers, commercial information, and internet activity to the categories above. We do not use or disclose sensitive personal information to infer characteristics.
User Generated Content
Reviews and other content you post publicly may be accessible by anyone. We cannot control how others use such information.
Third-Party Websites & Links
Our Site may link to third-party platforms. Review their privacy and security policies. We are not responsible for their practices or the accuracy of information found there.
Children’s Data
The Services are not intended for children. If you believe a child provided personal information, contact us and we will delete it where required. We do not “sell” or “share” personal information of individuals under 16 (as defined by applicable law).
Security & Retention
No security measures are perfect. Do not use unsecure channels for sensitive information. We retain information as needed to operate the Services, comply with law, resolve disputes, and enforce agreements.
Your Rights & Choices
- Access / Know – request details about personal information we hold.
- Delete – request deletion of personal information.
- Correct – request correction of inaccurate information.
- Portability – request a copy/transfer where applicable.
- Restrict / Object – request to stop/restrict processing where applicable.
- Withdraw Consent – where processing relies on consent.
- Appeal – appeal our decision by responding to our denial.
- Manage Marketing – unsubscribe via links in our emails.
To exercise rights, use the contact details below. We may verify your identity (e.g., email/account info) and may require proof from authorised agents.
We will not discriminate against you for exercising your rights.
Complaints
Contact us using the details below. If you are unsatisfied, you may have the right to contact your local data protection authority.
International Users & Transfers
Your information may be transferred, stored and processed outside your country (including the United States) by our staff and service providers. Where applicable, we rely on recognised transfer mechanisms such as Standard Contractual Clauses (or UK equivalents) unless the destination ensures adequate protection.
Contact
Questions or requests about this Privacy Policy:
Perky Pen Gifts5TR, 25 Riverside Wharf, Dartford, Kent, Dartford DA1 5TR, United Kingdom
hello@perkypen.co.uk